Terms of service

Last updated: 21 August 2026

1. Seller and scope

This website and online store are operated by Manuel Dreesmann, a self-employed sole trader established in Spain, trading as Manuel Dreesmann and Atelier Madre.

Seller details

• Manuel Dreesmann

• Carrer del Rec 20, Baixa 2, 08003 Barcelona, Spain

• Email: info@manuel-dreesmann.com

• Telephone: +34 605 575 325

• NIF/VAT number: ESY4714701Z

• Website: www.manuel-dreesmann.com
  
  

These Terms and Conditions govern access to the website and purchases made through the online store. Purchases made in our physical shop in Barcelona are governed by the information provided at the time of sale and applicable law. Statutory rights that apply specifically to distance contracts do not automatically apply to purchases completed in the physical shop.

If you purchase as a consumer, nothing in these Terms limits any mandatory rights available to you under the law of your country of residence. If you purchase primarily for business or professional purposes, consumer-specific rights may not apply.

The product page, order summary, order confirmation, Privacy Policy, Refund Policy and Shipping Policy form part of the contract. If a specific term in an order confirmation conflicts with a general provision in these Terms, the specific term prevails for that order, without limiting mandatory consumer rights.

2. Using the website and customer accounts

You must have legal capacity to enter into a contract. A minor may purchase only with the permission and supervision required by applicable law.

You must provide accurate, current and complete information when placing an order. You are responsible for safeguarding your account credentials and for activity carried out through your account. Please tell us promptly if you believe an account has been accessed without authorisation.

You may use the website only for lawful purposes. You may not interfere with its security or operation, introduce malicious code, impersonate another person, collect personal information unlawfully, or use automated systems to extract substantial parts of the website in breach of applicable law. An automated purchasing agent may use the store on a customer's behalf only when it acts with that customer's authority, identifies itself accurately and does not bypass security or access controls.

3. Products and materials

We describe and photograph our products as accurately as reasonably possible. The product description and options shown when you place the order form part of the contract.

Our products are handmade from natural materials. Full-grain vegetable-tanned leather can show differences in grain, tone, texture and natural markings. Brass and leather may develop a patina with handling and age. Minor variations that are inherent to the material or handmade production, and that remain consistent with the product description, are characteristics rather than defects.

Screen settings, lighting and photography can affect how colours appear. This does not affect your right to receive a product that materially conforms to its description, sample and agreed characteristics.

Product measurements may have small tolerances resulting from handmade production. Any tolerance must remain reasonable for the product and must not materially impair its stated function or an expressly agreed size.

4. Made-to-order and personalised products

Many products are produced after an order is placed. Some are also made to the customer's specifications.

A product is made to your specifications when it is not prefabricated and your individual choice determines how it is made. This may include initials, a custom length or size, a non-standard colour or colour combination, a custom logo, or another modification requested by you. Where the relevant legal criteria are met, these products are excluded from the statutory right of withdrawal described in Section 9. The product page or custom quotation should identify this before purchase.

Producing an otherwise standard product only after it is ordered does not, by itself, remove a statutory withdrawal right. The exception applies only to the extent permitted by applicable law.

You are responsible for checking all text, initials, measurements, device models and other specifications before placing the order. We will make the product according to the information submitted or subsequently approved by you. This does not affect your rights if we make the product incorrectly, it does not conform to the agreed specifications, or it is defective.

5. Orders and formation of the contract

Products displayed on the website are an invitation to place an order. By completing checkout, you submit an offer to buy the products in your order.

Before submitting the order, you can review and correct the products, quantities, options, delivery details and other information shown at checkout. The contract is concluded when we send an order confirmation accepting your order. Payment authorisation or an automated payment receipt alone does not require us to accept an order that cannot lawfully or practically be fulfilled.

Before acceptance, we may reject an order for an objective reason, including failed payment, an unavailable destination, suspected fraud, a clearly erroneous price, a quantity suggesting unauthorised resale, or unavailability of the selected material. If payment has already been taken, we will refund it without undue delay.

After acceptance, we will not cancel an order arbitrarily. If an accepted order cannot be fulfilled, we will contact you promptly and offer an appropriate alternative where possible. You may reject the alternative and receive a full refund.

The contract may be concluded in any language offered at checkout. We store order information for legal, accounting and service purposes. You will receive the order confirmation by email and may request a copy from us.

6. Prices, taxes and payment

The price payable is the price displayed in the final checkout summary when you place the order. Any delivery charge and tax collected by us will be shown before payment.

For destinations where we are required to collect VAT or another sales tax, the displayed or checkout price will include or separately show that tax as applicable. For deliveries outside the European Union, the product price normally excludes import duties, local taxes, customs charges and carrier brokerage fees unless checkout expressly states that they are included.

Prices may be shown in different currencies. Your card issuer or payment provider may apply its own conversion rate or fee. We do not control those charges.

We may change prices for future orders. A price change does not affect an order already accepted. If a price is clearly incorrect and a reasonable customer would recognise it as an error, we may contact you before dispatch to offer the correct price or cancel and refund the order, subject to applicable law.

Available payment methods are displayed at checkout. Payment is processed by Shopify and the relevant payment provider. You confirm that you are authorised to use the selected payment method.

7. Production, shipping and delivery

Orders are normally prepared in our Barcelona atelier within 1 to 3 business days. Estimated transit time with UPS is normally 1 to 7 business days, depending on destination. These periods are estimates unless we expressly agree a fixed delivery date.

The production estimate shown on a product page, in a custom quotation or in the order confirmation takes priority where it differs from the general estimate above. Unless a different period has been agreed, consumer orders will be delivered without undue delay and no later than 30 calendar days after the contract is concluded.

If we cannot deliver within the agreed period, you retain the remedies provided by applicable law, including the right to set an appropriate additional period and, where the legal conditions are met, to terminate the contract and receive a refund.

You are responsible for providing a complete and accurate delivery address and for responding reasonably to delivery or customs requests. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after dispatch.

For consumer orders, risk of loss or damage passes to you when you, or a third party nominated by you other than the carrier, takes physical possession of the parcel. If you independently appoint a carrier that we did not offer, risk may pass when the goods are handed to that carrier, as permitted by law.

For deliveries outside the European Union, you may be the importer of record and responsible for applicable import formalities and charges. Refusing to pay disclosed import charges does not automatically cancel the order. Any refund following a refused or uncollected parcel will be handled under applicable law and our Shipping Policy.

8. Changes and cancellation before delivery

If you want to change or cancel an order, contact us immediately at info@manuel-dreesmann.com. We will try to help, but changes may be impossible once materials have been cut, personalisation has begun or the parcel has been dispatched.

This practical limitation does not remove any statutory cancellation or withdrawal right. For a product made to your specifications, the statutory withdrawal exception may apply from the conclusion of the contract even if production has not yet begun.

9. Withdrawal and voluntary returns

9.1 Statutory right of withdrawal

If you are a consumer in the European Union, European Economic Area or United Kingdom, or another applicable law gives you an equivalent right, you may withdraw from an eligible online purchase without giving a reason within 14 calendar days after you, or a third party nominated by you other than the carrier, receives the product. If products from one order are delivered separately, the period begins when the last eligible product is received.

You may exercise the right before delivery. To do so, send an unequivocal statement to info@manuel-dreesmann.com

or use the model form at the end of these Terms. Using the form is optional. It is sufficient to send the notice before the withdrawal period expires.

After notifying us, return the product without undue delay and no later than 14 calendar days after the notice was sent. Returns should be sent to:

Manuel Dreesmann
Carrer del Rec 20, Baixa 2
08003 Barcelona
Spain

Please contact us before shipping so we can identify the return. Prior approval is not a condition for exercising a statutory withdrawal right.

You bear the direct cost and transport risk of returning an unwanted product, unless applicable law or our Refund Policy states otherwise. We recommend using a tracked and adequately insured service.

We will refund payments covered by the withdrawal, including any amount charged for our least expensive standard outbound delivery, within 14 calendar days after receiving your notice. We may withhold the refund until we have received the returned product or you provide evidence that it has been sent back, whichever occurs first. Refunds are made to the original payment method unless otherwise agreed, without a fee from us.

You may inspect the product as you would reasonably inspect it in a shop. You are responsible only for diminished value caused by handling beyond what is necessary to establish the product's nature, characteristics and functioning.

9.2 Exceptions

The statutory right of withdrawal does not apply where an exception under applicable law applies. In particular, it does not apply to non-prefabricated products made to your specifications or products that are clearly personalised, as described in Section 4.

The withdrawal exception does not remove your rights where a personalised or made-to-specification product is defective, damaged in transit, made incorrectly or otherwise not in conformity with the contract.

9.3 Voluntary return period

For eligible products, we currently offer a voluntary return period of 33 days from receipt. Conditions and exclusions for this additional period are set out in our Refund Policy. The voluntary policy supplements statutory rights and does not replace or reduce them.

10. Conformity, defects and statutory guarantees

Products supplied to consumers are covered by the mandatory legal guarantee of conformity that applies at the delivery destination. For consumers in Spain, we are responsible for a lack of conformity that exists at delivery and becomes apparent within three years after delivery, subject to the rules and presumptions established by Spanish law.

Depending on the circumstances and applicable law, remedies may include repair or replacement, a proportionate price reduction, or termination of the contract. Statutory remedies are provided free of charge where the law requires, including necessary shipping, labour and material costs.

Personalised and made-to-specification products remain fully covered by conformity rights. "Non-returnable" in the context of change-of-mind withdrawal never means "without warranty".

Normal wear, expected patina, reasonable natural variation, and damage caused by misuse, unsuitable care, accidents or unauthorised alteration are not, by themselves, a lack of conformity. This assessment does not override mandatory consumer law.

To report a problem, email info@manuel-dreesmann.com

with the order number, a description and, where useful, photographs. We may ask you to make the product available for inspection. This request does not restrict your legal rights.

11. Intellectual property

The website and its original content, including product designs, photographs, text, graphics, videos, trade names, logos and layout, are owned by or licensed to Manuel Dreesmann and are protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes. You may not reproduce, distribute, sell, modify, publish or commercially exploit protected content without prior written permission, except where applicable law permits it.

Shopify's names and marks belong to Shopify. Other third-party names and marks belong to their respective owners.

12. Reviews and submitted content

If you submit a review, photograph or other content for public display, you confirm that you have the right to submit it and that it is accurate, lawful and does not infringe another person's rights.

You grant us a non-exclusive, worldwide, royalty-free licence to reproduce, display, adapt for formatting and use that content to operate and promote the store and products. This licence does not transfer ownership of your content. Personal information is handled under our Privacy Policy, and any mandatory right to withdraw consent remains unaffected.

We may decline or remove submitted content where reasonably necessary because it is unlawful, misleading, abusive, irrelevant, infringes third-party rights or violates these Terms. We do not undertake to publish every submission.

13. Third-party services and links

The website may contain functionality, payment methods, maps, social-media content or links provided by third parties. Their own terms and privacy notices may apply when you use them.

We are not responsible for the independent content or operation of a third-party website that we do not control. This does not exclude responsibility that cannot lawfully be excluded, including responsibility relating to payment, delivery or another third party we use to fulfil our own contract with you.

14. Relationship with Shopify

Manuel-dreesmann is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Manuel-dreesmann. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Manuel-dreesmann, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Manuel-dreesmann.

Nothing in this section affects rights that cannot lawfully be waived.

15. Privacy

Our collection and use of personal information are described in our Privacy Policy. Because the store is hosted by Shopify, Shopify also processes information in order to provide and improve its services. Shopify's relevant privacy notice is available in its Consumer Privacy Policy.

16. Website availability and corrections

We try to keep the website accurate and available, but we do not guarantee uninterrupted or error-free access. We may maintain, update or withdraw website functionality without affecting contracts already concluded.

If a product description, price, stock status, promotion or other information contains an error, we may correct it. The consequences for an order already submitted or accepted are governed by Section 5 and applicable law.

17. Liability and events outside our control

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, defective products, breach of statutory conformity obligations, or any other liability or consumer right that cannot lawfully be excluded or limited.

For consumers, our liability is governed by applicable mandatory law. We are not liable for losses caused solely by your unlawful use, failure to follow reasonable product-care instructions, or inaccurate information supplied by you, to the extent permitted by law.

For customers acting in a business or professional capacity, and to the extent permitted by law, we are not liable for indirect or unforeseeable losses, loss of profit, revenue, business opportunity or data. Nothing in this paragraph affects liability that cannot be limited.

We are not responsible for delay caused by events beyond our reasonable control, such as severe transport disruption, customs closure, natural disaster, labour disruption not limited to our own workforce, war, civil emergency or widespread failure of essential infrastructure. We will take reasonable steps to reduce the effect, inform you where appropriate and resume performance. Your mandatory rights in the event of delay or non-delivery remain unaffected.

18. General provisions

If a provision of these Terms is invalid or unenforceable, it will be applied to the maximum lawful extent or replaced by the applicable statutory rule. The remaining provisions continue in effect.

Our failure to enforce a provision on one occasion is not a waiver of that provision.

We may transfer the operation of the business or a contract to a legal successor, provided this does not reduce your rights. You may transfer your rights where applicable law permits.

These Terms, the policies incorporated into them and the specific order information constitute the agreement concerning the online purchase. They do not exclude representations or rights that are binding under applicable law.

We may suspend access to an account or website functionality where reasonably necessary for security, unlawful activity or a material breach of these Terms. Suspension does not remove obligations relating to an accepted order or mandatory consumer rights.

19. Changes to these Terms

We may update these Terms for future use of the website and future orders. The version in force when an order is accepted governs that order unless a change is required by law or expressly agreed with you.

Where a change materially affects an ongoing service or an existing contractual relationship, we will provide the notice required by applicable law. Continued browsing does not retrospectively alter an accepted purchase contract.

20. Governing law, jurisdiction and complaints

These Terms are governed by Spanish law. If you are a consumer, this choice does not deprive you of mandatory protections available under the law of your habitual country of residence.

Consumers may bring proceedings in any court that has jurisdiction under applicable consumer law, including the courts of their domicile where provided by law. For disputes with customers acting in a business or professional capacity, the courts of Barcelona, Spain, will have exclusive jurisdiction to the extent permitted by law.

Please send complaints to info@manuel-dreesmann.com.

We will try to resolve them directly without restricting your right to contact a competent consumer authority, an available alternative dispute-resolution body or a court.

The European Commission's former Online Dispute Resolution platform was discontinued on 20 July 2025 and is therefore not linked here.

21. Contact

Questions about these Terms, an order or your statutory rights can be sent to:

Manuel Dreesmann
Carrer del Rec 20, Baixa 2
08003 Barcelona
Spain
info@manuel-dreesmann.com

+34 605 575 325

Model withdrawal form

Complete and return this form only if you wish to withdraw from an eligible contract. You may instead send any other unequivocal statement.

To:
Manuel Dreesmann
Carrer del Rec 20, Baixa 2
08003 Barcelona, Spain
info@manuel-dreesmann.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following goods:

................................................................................

Order number: ..................................................................

Ordered on: ....................................................................

Received on: ...................................................................

Name of consumer(s): ...........................................................

Address of consumer(s): ........................................................

................................................................................

Signature of consumer(s), required only if this form is submitted on paper:

................................................................................

Date: ..........................................................................